When mapping current systems like websites, POS, booking systems, and their interconnections, you should consider the following methodologies:
Purpose: Visualizes and documents the processes within an organization, including interactions between systems.
Tools: BPMN (Business Process Model and Notation), flowcharts.
Outcome: Clear understanding of how different systems and processes interact and support business goals.
Purpose: Provides a high-level view of system components and their relationships.
Tools: System diagrams, network diagrams.
Outcome: Visualization of how systems are connected and dependencies between them.
Purpose: Illustrates the user’s experience across different touchpoints, including interactions with various systems.
Tools: Journey maps, user personas.
Outcome: Insight into how different systems impact the user experience and identify pain points or opportunities for improvement.
Purpose: Analyzes the flow of information or transactions between systems.
Tools: Data flow diagrams (DFD), sequence diagrams.
Outcome: Understanding of how data moves between systems and identification of bottlenecks or inefficiencies.
Purpose: Focuses on the value delivery process across systems, identifying areas for improvement.
Tools: Value stream maps, lean principles.
Outcome: Highlights how value is delivered through systems and processes, aiming for optimization.
Purpose: Identifies and analyzes the needs and influences of stakeholders involved in or affected by the systems.
Tools: Stakeholder maps, influence-interest matrices.
Outcome: Better understanding of stakeholder requirements and priorities for system integration.
Purpose: Identifies gaps between current system capabilities and desired outcomes or future state.
Tools: SWOT analysis, gap analysis matrices.
Outcome: Insight into areas where systems need to be enhanced or integrated to meet business objectives.
Purpose: Develops and evaluates different scenarios to understand how systems might perform under various conditions.
Tools: Scenario maps, risk analysis.
Outcome: Preparation for potential future challenges or changes in system requirements.
Applying these methodologies will help you gain a comprehensive understanding of how current systems operate and interact, enabling you to design effective solutions for integration and optimization.
From discovery and brand strategy to basic design packages and complex site architecture, we’ve got you covered. Whether you need simple website builders or custom API solutions, we tailor everything to your business needs.
