Frequently Asked Questions
Answers to common questions from our US-based clients about outsourcing, timelines, collaboration, and results.
Why should we outsource to an Australian agency instead of hiring locally?
Working with us means Silicon Valley–caliber work at a fraction of the cost. With the strong USD to AUD exchange rate, you’ll get premium UX, branding, and development services without compromising on quality — all while saving 20–40% on typical US agency rates.
Will time zones be a problem?
Not at all. We work seamlessly across US time zones. Our team is used to async communication via Slack, Notion, and Loom, and we overlap with Pacific and Eastern time zones daily for meetings, reviews, and collaboration.
How do you ensure quality and consistency?
All projects are led by our senior team and principal — no juniors running your account. We use structured processes, documented strategies, and regular checkpoints to ensure results that align with your brand and business goals.
Have you worked with US companies before?
Yes — our roots are in Silicon Valley. We've worked with startups, SaaS companies, eCommerce brands, and enterprise organizations across the US. Check out our portfolio for real results.
What industries do you specialise in?
We work across fintech, health tech, ecommerce, social impact, and early-stage startups. If your business is digital-first or scaling fast, we’re a strong fit.
What if we need ongoing support after launch?
We offer retainer options for ongoing updates, maintenance, design iterations, and marketing strategy. We're here for the long-term — not just the launch.
What platforms and tech do you work with?
We work with Shopify, WordPress, Webflow, Drupal, Laravel, and custom codebases. We tailor the stack to fit your project — not the other way around.